How can we identify requirements not stated by the customer, but necessary? This requirement is found in Customer Related Processes; these are “implicit” requirements. What do you know about your product that the customer does not need to specify, or may not even know themselves?
You know the intended use of your product, and are the expert on the product. If a customer in a luggage shop requests “Carry on Luggage”, they may not know what the acceptable size is to be able to carry on the bag. But the company that sells their bag as “Carry on Luggage” should know what the restrictions are, and meet those restrictions even though the customer did not know the size they needed.
Comments