The Scope of Resource Management includes Human Resources Facilities and equipment The manufacturing or service environment Your organization needs to be asking whether these resources are sufficient to create quality products or service and customer satisfaction? Auditors will be looking to see if the lack of these resources is at the root cause of nonconformances. [...]

ISO 9001 requires management commitment, what does that mean? What should top management at your organization be doing? Management must participate in the implementation project. Whether you are making a transition from the 1994 standard, or implementing ISO 9001 for the first time, management will play a critical role. That role should involve taking on [...]

The following list outlines the key responsibilities that management must carry out during the design and implementation of the system, and during the maintenance and improvement of the system. Remember that you will need to provide evidence to registration auditors to demonstrate your role in fulfilling each of these responsibilities. During design and Implementation Establish [...]