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Procedures, Processes and Work Instructions…what’s the difference?

Procedures, Process

There are three terms often confused: Procedure, process, and work instruction.  Here’s a quick snapshot of the differences between them. Procedures describe a process such as “Purchasing”. They describe an overall process, where as work instructions would describe a more detailed portion of the procedure such as “Completing a PO” or “Ordering supplies”. Procedures are [...]

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What is the ISO 9001 Process Model?

ISO 9001, Process

The process model is based on the idea that an organization is a system of interlinked processes. The ISO 9001 Standard is designed to manage and improve those processes. Identify your key processes. Define quality standards for those processes. Decide how process quality will be measured. Document your approach to achieving the desired quality, as [...]

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What is the Process Model?

Process

The process model is based on the idea that an organization is a system of interlinked processes. The ISO 9001 Standard is designed to manage and improve those processes. First, you identify your key processes. Second, you define quality standards for those processes. Third, you decide how process quality will be measured. Fourth, you document [...]

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