Effective Management Review

Management review is an extremely important part of the success of your quality management system and your most significant source for improvements. Management review can be used to tie together all the elements of your program and bring cohesiveness to your quality management system. You should focus your attention on "trends, objective evidence, and data-based decisions," not on daily operations.

To do this effectively, bring together key points of the quality system:

Identification of Key Processes (those processes to be included in the QMS)

Identification of Quality Objectives for the processes

Planning the monitoring and measurement of the processes

Review the example below, taken from The9000Store.com Documented Quality System. This is an excerpt from the Management Responsibility Procedure. It shows how this system has brought the 3 pieces together, making management review very data based and quantitative. Notice that in step 3.2.2 of this example management is identifying measurements to be made and quality objectives. At management review, improvement goals can be evaluated and new goals identified, leading to continual improvement.

Management review should also address:

Quality Planning:

Upcoming projects, status of ongoing projects and their effect on the QMS

Resources:

People & training, facility, and equipment, review of quality policy, quality objectives and overall quality system effectiveness

Other topics may be added as appropriate depending on the nature of your business.