The 9000 Resource

Step 6 Training

Setting up an effective ISO 9001:2000 system will require training.

1. Train the ISO 9001 Project Manager
   Having your project manager trained on ISO 9001 and implementation will result in a more effective and efficient system and implementation process.
2. Train Employees
   The ISO 9001 standard requires that employees are trained in on ISO 9001.
3. Train Internal Auditors
   Your team of Internal Auditors will need an understanding of ISO 9001 and on ISO 9001 Internal Auditing.

Training Resources available from The 9000 Store:

1. Implementation Training for Project Managers: computer-based, in-depth training about ISO and the implementation process.
2. Employee Training: Computer-based individual training  or Introductory Training PowerPoint Presentation
3. Internal Auditor Training Materials: allows you to conduct your own training class in-house for your audit team.

Step 7: Internal Audits

Motivating & Involving Employees in the Implementation

Employee Involvement

We encourage you to involve employees throughout the project. The Team Approach helps get employees involved in customizing procedures that they are responsible for performing. To reach beyond the employees on the task teams and involve every employee we have seen companies use some creative ideas and celebrations.

Examples:

As each Task Team finalizes the process and procedure that they are working on, combine training employees on the new procedure with a celebration or fun activity.

For example, have the team think up an idea that relates to their process, and communicates the new process. One corrective action team decided to have a lunch for employees. They had the employees order, but then intentionally ordered something else (that they knew they would enjoy.) After lunch they discussed the corrective action process, and had employees fill out a Corrective Action Form on the lunch order.

A document control team had an Ice Cream Break where employees had to follow the documented work instruction for making their Sunday.

Several creative companies have had large wall graphics to track progress of the teams on their procedures. I have seen teams represented by race cars, horses, and even cows making their way into a pasture. What would you do to represent your business? Let some employees work on the idea, you will be surprised at some of the fun ideas that come out of it.

Buttons, mugs, T-shirts and mouse pads with the Quality Policy have been used across the country and continue to be an effective way to communicate the Quality Policy. One company had the T-shirts printed backwards, so when the employee looked in a mirror, the quality policy was right there.

Effectiveness of Training Must be Evaluated

The biggest change in the training requirements is the requirement to evaluate the effectiveness of training. Don't forget to include a process in your procedure.

Examples of evaluating training effectiveness include:

• Written test after group training
• Certificates from outside training, If the certificate is issued based on performance
• Grades from outside training
• On-the-job evaluation by supervisor or peer at a specified timeframe after the training is completed
• Monitoring results of performance against specified criteria

The training programs available at the9000store.com all meet the requirements of the standard for showing the effectiveness of training. Records are provided after the training and after the student has shown understanding of the content. These records go into your quality records and can be readily seen by an auditor to show that this requirement has been met. ISO 9001 Employee Training